Casa de Salud - Client Intake Associate
Description:
As a member of the Mental Health Collaborative Program, the Client Intake Associate (CIA) reports to the Mental Health Program Manager, is the first point of contact for clients seeking therapy. The CIA ensures smooth operations at the front desk of the clinic and acts professionally to greet clients into the building. Project-specific opportunities may be available. Hours are flexible, standard shift is 3-5 hours with max 15 hours per week.
Duties and Responsibilities:
- Maintains client registration sign-in sheet
- Manages incoming phone calls and checks and responds to voicemails in a timely manner
- Shares community health and social services resources with clients as needed
- Assist the client in completing new patient paperwork. Collect client data including, but not limited to, missed appointments, reason for missed appointment, demographic and contact information, and reason for seeking therapy. Accurately enter this information, and any other needed documents, into the electronic medical record.
- Review MHC appointment calendar and interpreter calendar to check for inconsistencies and errors
Required Qualifications:
- Ability to work effectively with people from diverse backgrounds
- Ability to work accurately and efficiently in a fast-paced and dynamic environment
- Commitment to working with underserved client populations
- Proficiency in Microsoft Office 365 and Google Suite software
- Ability to learn to use Casa’s electronic medical record required
Preferred Qualifications:
- Oral and written fluency in English and Spanish strongly preferred
- Interest in future in mental health, social work, public health or similar
- Previous experience with electronic medical records